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Service

  • DELIVERY FEE

    Payment

    Payments via PAYPAL can be made for items ordered through Patio Mart’s website.

    Delivery service and charges

    Delivery will be arranged in 7-14 days.

    Delivery area includes Hong Kong, Kowloon, New Territories, Tung Chung, Discovery Bay and Outlying Islands (only to the Ferry Terminal) where the unloading point is the shipping address specified by the customer, the truck is available to the unloading location Ground Floor only, the customer shall arrange for the delivery and delivery of goods on its own. 

    Delivery service is not applicable to restricted areas, road which prohibited truck weighted 5.5 tones or above, exhibition site, hotel, apartment under renovation, boat house/boat, construction site, container terminal, addresses where goods delivery have to go through the balcony.

    Free Shipping for purchases over HK $3,000, if less than HK $3,000, we will charge HK$300 delivery fee.

    In case of bad weather conditions, serious flooding or blocked or closed roads, the deliveries may be delayed or suspended. Patio Mart will contact the affected customer within 24 hours via email for rescheduling of delivery and such delivery will be made within 7 days thereafter.

    Change order

    After the customer confirms the order through Patio Mart’s website, the content of the order and the pick-up method cannot be changed.

    If the customer requests to change any order and accepted by Patio Mart, Patio Mart reserves the right to charge customers fees.

    Exchange regulations

    1. Products can be exchanged if there is a quality problem.  Effective receipt is needed for product exchange within 7 days after purchase.
    2. Refund policy is not available.
    3. The difference will not be returned if the price of the exchange item is lower than the original one.
    4. Patio Mart reserves the right for final decision.

    Product maintenance

    Product maintenance is only available for purchase through Patio Mart’s website.

  • TERMS OF USE

    Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Patio Mart's website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Patio Mart's website.


    Ownership of Rights
    All rights, including copyright, in this website are owned by or licensed to Patio Mart. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Patio Mart. You may not modify, distribute or re-post anything on this website for any purpose.


    Accuracy of Content
    Patio Mart must be made to complete every order confirmed by customers through our website but Patio Mart will not be required to do so if Patio Mart refuses or fails to complete any of the orders for any reason, including any shortage of goods or changes in supply in this regard to any person to assume any responsibility.
    The goods listed on this website may be subject to short supply due to be withdrawn at any time without prior notice.
    Patio Mart has taken every care in the preparation of the content of this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Patio Mart disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Patio Mart shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


    Damage to your Computer
    Patio Mart makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Patio Mart shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


    Password / Account Security
    You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Patio Mart shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


    Availability
    All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


    Links to Other Websites
    We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Patio Mart cannot accept any liability in respect of the use of these websites.


    Other Legal Notices
    There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.


    Changes to Legal Notices
    We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.


    Use of this Website from outside Hong Kong
    Patio Mart make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

  • PRIVACY POLICY

    1. General

    This privacy policy sets out the policies and practices of Patio Mart Group ("Patio Mart") in the collection, use, sharing and protection of customers' personal information. Patio Mart may update or change this policy and these changes will be posted in Patio Mart's website.

    2. Collection of Customer's Personal Information

    a) For the purpose of carrying on Patio Mart's business including sale, provision, registration and promotion of Patio Mart's products and services, Patio Mart will collect your personal information when you:

    (i) purchase any product from Patio Mart in an Patio Mart Store, by phone, online, or through salespersons properly authorized by Patio Mart;

    (ii) entered into a sales or rental contract with Patio Mart for any product provided by Patio Mart;

    (iii) accept any design services provided by Patio Mart;

    (iv) entered into franchise or wholesale agreement with Patio Mart

    (v) enquire information about a product or service from Patio Mart;

    (vi) contact Patio Mart with an enquiry or complaint;

    (vii) enter any promotions, competitions, prize draws arranged by Patio Mart;

    (viii) take part in market research arranged by or on behalf of Patio Mart; or

    (ix) visit or browse Patio Mart's websites.

    b) Patio Mart may also collect information about you from other organizations including general business directories and credit information or reference bureau necessary to establish and support the payment of any services being requested by you.

    c) Patio Mart may also collect information indirectly from you when you visit or browse Patio Mart's websites;

    3. Types of Personal Data Collected

    a) For the purpose of carrying on Patio Mart's business including sale and provision of Patio Mart's products and/or services (including relevant on-line services where applicable), the information that Patio Mart collects include but is not limited to the following:

    (i) your name;

    (ii) your delivery/service address, correspondence address and/or billing address;

    (iii) payment details including credit card information, bank account and other banking information;

    (iv) contact details, including contact name and fixed and mobile telephone number and email address;

    (v) your preferences for particular products, services or your hobbies and leisure activities;

    (vi) a note or recording of a call that you made to Patio Mart's stores or hotlines;

    (vii) an email or letter you send to Patio Mart; and other records of any contact you have with Patio Mart;

    (viii) your account information, including but not limited to dates of payment.

    b) In support of the provision of products and/or services by Patio Mart -, information may be automatically collected by Patio Mart on how you use Patio Mart's products and services, including but not limited to your searching, browsing history in Patio Mart's website.

    c) when you enter Patio Mart's website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. Patio Mart has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with Patio Mart. These cookies do not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript, you will not be able to use this website. In any event, if Personal Data is necessary to be transferred to these suppliers, Patiomart will sign a non-disclosure agreement with them in order to prevent any unauthorized disclosure of the Personal Data.

    4. Use of Customers' Personal Information

    Patio Mart may use and analyse your information for the following purposes including but not limited to:

    a) Patio Mart's daily operation on provision of products and services to customers;

    b) conducting credit checks when required;

    c) designing services or products for customers' use;

    d) processing your order and providing the products and services that you have bought from Patio Mart and keeping you updated with the progress of your order;

    e) assisting you with any products or services enquiries, including investigating and resolving service affecting issues and dealing with any billing queries you may have;

    f) billing you for selling/leasing Patio Mart's products or services;

    g) analysing your past sales history and correspondences so that Patio Mart can further improve its products and services and/or better tailor the type of products and services presented to customers;

    h) carrying out research and statistical analysis and monitoring customer use of Patio Mart's products and services on an anonymous or depersonalised basis;

    i) assisting Patio Mart in fraud and crime prevention;

    j) debt tracing, debt recovery and credit management; and

    k) contacting you if necessary.

    5. Retention of Personal Data

    Patio Mart will destroy any personal data it may hold in accordance with its internal policy. Personal data will only be retained for as long as Patio Mart needs it unless the personal data is also retained to satisfy any applicable statutory or contractual obligations or for the purpose of investigation, detection and prosecution of crime.

    6. Disclosure and Sharing of Personal Data

    All personal data held by Patio Mart will be kept confidential but Patio Mart may disclose information about you to the following parties:

    a) companies in the Patio Mart Group;

    b) contractors, agents or suppliers who are involved in delivering the products and services you have ordered or used;

    c) any banking or financial institutions, charge or credit card issuing companies;

    d) credit information or reference bureaux;

    e) debit-collection agencies or other debt-recovery organizations;

    f) professional advisers (which shall include lawyers and auditors);

    g) any agent, contractor or third party service provider who provides administrative, payment or other services to Patio Mart in connection with the operation of its business;

    h) law-enforcement or government bodies, regulatory bodies, courts or as required by law;

    i) any person to whom Patio Mart is under an obligation to make disclosure under the requirements of any law binding on Patio Mart or under and for the purposes of any guidelines issued by regulatory or other authorities with which Patio Mart is expected to comply; and

    j) third party reward, loyalty and privileges programme providers;

    7. Direct Marketing

    Patio Mart may use your Personal Data to keeping you updated of Patio Mart's latest offers or promotions or to conduct direct marketing of the following products and services (in respect of which Patio Mart may or may not be remunerated):-

    a) all products or services offered by Patio Mart;

    b) reward, loyalty or privileges programmes and related products and services; and

    c) products and services offered by Patio Mart's business partners including travel, dining, entertainment, apparel, health & beauty, education, household, transportation, banking, insurance and other consumer products and services; Patio Mart will not so use your Personal Data unless Patio Mart has received your consent to the said intended use. You may choose not to receive these promotional materials by informing Patio Mart through the below contact details in Clause 11, and Patio Mart will cease to do so, without charge.

    8. Provision of data for direct marketing

    Patio Mart may provide the Personal Data collected to its external service providers (including but not limited to mailing houses, data processing companies and information technology companies) that Patio Mart engages for the purposes set out in paragraph 4 and/or for direct marketing purposes set out in Paragraph 7.

    We will not so provide your Personal Data for the direct marketing purposes unless Patio Mart have received your written consent to the aforesaid intended provision. Patio Mart will also sign a non-disclosure agreement with such external service providers in order to prevent any unauthorized disclosure of the Personal Data.

    9. Security of Personal Data

    a) Patio Mart has adequate measures to protect your personal information from unauthorized access, accidental loss or destruction.

    b) If Patio Mart has a contract with another third party organization to provide a service on its behalf, Patio Mart will ensure they have appropriate security measures and only process your information as Patio Mart has authorized. Those organizations will not be entitled to use your personal information for their own purposes. Patio Mart will take reasonable steps to check these organizations to make sure that they are meeting the security
    requirements set by Patio Mart.

    10. Transfer of Personal Data Outside of Hong Kong

    At times it may be necessary and/or prudent for Patio Mart to transfer certain personal data to other group companies or service providers outside of the Hong Kong Special Administrative Region ("Hong Kong"). This may happen if Patio Mart's suppliers and service providers are based outside of Hong Kong. Patio Mart will take steps to ensure that your personal information is used by such third parties in accordance with this policy.

    11. Your Privacy Rights

    a) In accordance with the terms of the Personal Data (Privacy) Ordinance ("the Ordinance") and subject to exemptions specified in the Ordinance, any customer:

    (i) has the right to check whether Patio Mart holds personal data about him or her and has a right to receive copies of such data;

    (ii) has the right to require Patio Mart to correct any personal data relating to him or her which is inaccurate; and

    (iii) has the right to ascertain Patio Mart's policies and practices in relation to personal data and to be informed of the kind of personal data held by Patio Mart.

    (b) In accordance with the terms of the Ordinance, Patio Mart has the right to charge a reasonable fee for processing a data access request.

    (c) Requests for access to personal data, correction of personal data, information relating to the kind of data held and to stop receiving or re-start receiving direct marketing, may be made either

    i) in writing to Patio Mart, Unit 1601 Horizon Plaza, 2 Lee Wing Street, Ap Lei Chau, Hong Kong; or

    ii) by e-mail to info@Patiomart.com.hk

    Please identify yourself with your name, e-mail address and contact number when writing to us.

    12. Privacy Policy posted on Patio Mart's website.

    This Privacy Policy is subject to change from time to time and any changes will be posted on Patio Mart's website.

    If there is any inconsistency or conflict between the version posted on the website and the previous versions, this version shall prevail.

    1. General 

    This privacy policy sets out the policies and practices of Patio Mart Group (“Patio Mart”) in the collection, use, sharing and protection of customers’ personal information. Patio Mart may update or change this policy and these changes will be posted in Patio Mart’s website. 

    2. Collection of Customer’s Personal Information 

    a) For the purpose of carrying on Patio Mart’s business including sale, provision, registration and promotion of Patio Mart’s products and services, Patio Mart will collect your personal information when you: 

    (i) purchase any product from Patio Mart in an Patio Mart Store, by phone, online, or through salespersons properly authorized by Patio Mart; 

    (ii) entered into a sales or rental contract with Patio Mart for any product provided by Patio Mart; 

    (iii) accept any design services provided by Patio Mart;  

    (iv) entered into franchise or wholesale agreement with Patio Mart

    (v) enquire information about a product or service from Patio Mart; 

    (vi) contact Patio Mart with an enquiry or complaint; 

    (vii) enter any promotions, competitions, prize draws arranged by Patio Mart; 

    (viii) take part in market research arranged by or on behalf of Patio Mart; or

    (ix) visit or browse Patio Mart’s websites. 

    b) Patio Mart may also collect information about you from other organizations including general business directories and credit information or reference bureau necessary to establish and support the payment of any services being requested by you. 

    c) Patio Mart may also collect information indirectly from you when you visit or browse Patio Mart’s websites; 

    3. Types of Personal Data Collected 

    a) For the purpose of carrying on Patio Mart’s business including sale and provision of Patio Mart’s products and/or services (including relevant on-line services where applicable), the information that Patio Mart collects include but is not limited to the following: 

    (i) your name; 

    (ii) your delivery/service address, correspondence address and/or billing address; 

    (iii) payment details including credit card information, bank account and other banking information; 

    (iv) contact details, including contact name and fixed and mobile telephone number and email address; 

    (v) your preferences for particular products, services or your hobbies and leisure activities; 

    (vi) a note or recording of a call that you made to Patio Mart’s stores or hotlines; 

    (vii) an email or letter you send to Patio Mart; and other records of any contact you have with Patio Mart; 

    (viii) your account information, including but not limited to dates of payment. 

    b) In support of the provision of products and/or services by Patio Mart -, information may be automatically collected by Patio Mart on how you use Patio Mart’s products and services, including but not limited to your searching, browsing history in Patio Mart’s website. 

    c) when you enter Patio Mart’s website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. Patio Mart has relationships with carefully selected and monitored suppliers to assist in the delivery of a

    high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with Patio Mart. These cookies do not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not

    be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript, you will not be able to use this website. In any event, if Personal Data is necessary to be transferred to these suppliers, Patiomart will sign a non-disclosure agreement with them in order to prevent any unauthorized disclosure of the Personal Data.

    4. Use of Customers’ Personal Information 

    Patio Mart may use and analyse your information for the following purposes including but not limited to: 

    a)     Patio Mart’s daily operation on provision of products and services to customers; 

    b)     conducting credit checks when required; 

    c)     designing services or products for customers' use; 

    d)     processing your order and providing the products and services that you have bought from Patio Mart and keeping you updated with the progress of your order; 

    e)     assisting you with any products or services enquiries, including investigating and resolving service affecting issues and dealing with any billing queries you may have; 

    f)      billing you for selling/leasing Patio Mart’s products or services; 

    g)     analysing your past sales history and correspondences so that Patio Mart can further improve its products and services and/or better tailor the type of products and services presented to customers; 

    h)     carrying out research and statistical analysis and monitoring customer use of Patio Mart’s products and services on an anonymous or depersonalised basis; 

    i)      assisting Patio Mart in fraud and crime prevention; 

    j)      debt tracing, debt recovery and credit management; and

    k)     contacting you if necessary. 

    5. Retention of Personal Data 

    Patio Mart will destroy any personal data it may hold in accordance with its internal policy. Personal data will only be retained for as long as Patio Mart needs it unless the personal data is also retained to satisfy any applicable statutory or contractual obligations or for the purpose of investigation, detection and prosecution of crime. 

    6. Disclosure and Sharing of Personal Data 

    All personal data held by Patio Mart will be kept confidential but Patio Mart may disclose information about you to the following parties: 

    a)     companies in the Patio Mart Group; 

    b)     contractors, agents or suppliers who are involved in delivering the products and services you have ordered or used; 

    c)     any banking or financial institutions, charge or credit card issuing companies; 

    d)     credit information or reference bureaux; 

    e)     debit-collection agencies or other debt-recovery organizations; 

    f)      professional advisers (which shall include lawyers and auditors); 

    g)     any agent, contractor or third party service provider who provides administrative, payment or other services to Patio Mart in connection with the operation of its business; 

    h)     law-enforcement or government bodies, regulatory bodies, courts or as required by law; 

    i)      any person to whom Patio Mart is under an obligation to make disclosure under the requirements of any law binding on Patio Mart or under and for the purposes of any guidelines issued by regulatory or other authorities with which Patio Mart is expected to comply; and

    j)      third party reward, loyalty and privileges programme providers; 

    7. Direct Marketing

    Patio Mart may use your Personal Data to keeping you updated of Patio Mart’s latest offers or promotions or to conduct direct marketing of the following products and services (in respect of which Patio Mart may or may not be remunerated):-

    a)     all products or services offered by Patio Mart; 

    b)     reward, loyalty or privileges programmes and related products and services; and 

    c)     products and services offered by Patio Mart’s business partners including travel, dining, entertainment, apparel, health & beauty, education, household, transportation, banking, insurance and other consumer products and services;  Patio Mart will not so use your Personal Data unless Patio Mart has received your consent to the said intended use. You may choose not to receive these promotional materials by informing Patio Mart through the below contact details in Clause 11, and Patio Mart will cease to do so, without charge.

     

    8. Provision of data for direct marketing

    Patio Mart may provide the Personal Data collected to its external service providers (including but not limited to mailing houses, data processing companies and information technology companies) that Patio Mart engages for the purposes set out in paragraph 4 and/or for direct marketing purposes set out in Paragraph 7.

    We will not so provide your Personal Data for the direct marketing purposes unless Patio Mart have received your written consent to the aforesaid intended provision. Patio Mart will also sign a non-disclosure agreement with such external service providers in order to prevent any unauthorized disclosure of the Personal Data. 

    9. Security of Personal Data 

    a)           Patio Mart has adequate measures to protect your personal information from unauthorized access, accidental loss or destruction. 

    b)           If Patio Mart has a contract with another third party organization to provide a service on its behalf, Patio Mart will ensure they have appropriate security measures and only process your information as Patio Mart has authorized. Those organizations will not be entitled to use your personal information for their own purposes. Patio Mart will take reasonable steps to check these organizations to make sure that they are meeting the security

    requirements set by Patio Mart. 

    10. Transfer of Personal Data Outside of Hong Kong 

    At times it may be necessary and/or prudent for Patio Mart to transfer certain personal data to other group companies or service providers outside of the Hong Kong Special Administrative Region (“Hong Kong”). This may happen if Patio Mart’s suppliers and service providers are based outside of Hong Kong. Patio Mart will take steps to ensure that your personal information is used by such third parties in accordance with this policy. 

    11. Your Privacy Rights 

    a)     In accordance with the terms of the Personal Data (Privacy) Ordinance (“the Ordinance”) and subject to exemptions specified in the Ordinance, any customer: 

    (i) has the right to check whether Patio Mart holds personal data about him or her and has a right to receive copies of such data; 

    (ii) has the right to require Patio Mart to correct any personal data relating to him or her which is inaccurate; and 

    (iii) has the right to ascertain Patio Mart’s policies and practices in relation to personal data and to be informed of the kind of personal data held by Patio Mart. 

     

     

    (b) In accordance with the terms of the Ordinance, Patio Mart has the right to charge a reasonable fee for processing a data access request. 

    (c) Requests for access to personal data, correction of personal data, information relating to the kind of data held and to stop receiving or re-start receiving direct marketing, may be made either 

    i) in writing to Patio Mart, Unit 1601 Horizon Plaza, 2 Lee Wing Street, Ap Lei Chau, Hong Kong; or 

    ii) by e-mail to info@Patiomart.com.hk

    Please identify yourself with your name, e-mail address and contact number when writing to us. 

    12. Privacy Policy posted on Patio Mart’s website.

    This Privacy Policy is subject to change from time to time and any changes will be posted on Patio Mart’s website. 

    If there is any inconsistency or conflict between the version posted on the website and the previous versions, this version shall prevail. 

     

1601, 16/F Horizon Plaza, 2 Lee Wing Street, Ap Lei Chau, HK
Tel: +852 2555 8988     
Fax: +852 2555 8908   
Email: info@patiomart.co

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